Shipping & Returns
Shipping is Always Fast (2 to 10 Business days)
Orders are processed, packaged and ready to ship within 24hrs! All orders are processed from our 4 state-of-the-art fulfillment centers, Either in Montreal, Vancouver, New Jersey or Colorado. Monday - Friday at 5pm EST time. * Note items will ship from either center, depending on items ordered and availability.
Your credit card or Paypal account will be charged under the name FUNZONE which is our parent company.
PLEASE NOTE: PayPal orders can ONLY be shipped to THE CONFIRMED ADDRESS ON THE ACCOUNT
Tracking Orders shipped
We will issue A tracking number with the ability to trace your shipment online from start to finish...
****Concerning Your ORDER CONFIRMATIONS, INQUIRIES ETC. Your Email providers do the best they can to keep spam out, but sometimes the systems they use mistakenly catch good mail along with it. We ask that you add us to your trusted list of senders, contacts or address book
Returns & Replacements
Because of the intimate nature of the items sold here, we are unable to accept returns or exchange purchased toys and products unless defective on arrival. This is for the health, safety and peace of mind of our 3xToys customers.
Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
This includes, but is not limited to: vibrators and dildos,douche/enema kits,anal toys, beads and plugs,cock and ball devices, cock rings cock sleeves, gags and ropes, lingerie and men's wear
Lubes, massage oils, condoms, and body paints are also not returnable.
Damaged Shipments Upon Delivery:
Contact us HERE for a RMA Number (return merchandise authorization number). A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED.***We will not accept any return without one. When emailing about a defect, please state the following information, your order number OR your web confirmation number along with your name and the nature of the defect..
Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Once items are received back into our warehouse we will re-Ship replacement item(s) OR Store Credit will be issued..
*****Over time If there is an issue or your product becomes defective and still under warranty we can help you out by giving you the contact information for the manufacturer.
Can I cancel my order?
Most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.
We are fully automated, meaning once order is placed your items will be place on our state-of-the-art computer operated assembly line shipping queue for shipping. Once order is processed it is considered shipped. If you need to cancel your order and has not left the building and or sitting on a palette wrap ready for pickup ; we need to stop the process and therefore if cancelled there will be restocking fees of 25% which includes the credit card processing fees deducted off your refund. PLEASE ORDER CAREFULLY.
In The case of "Return To Sender"
The address does not exist.
The item does not bear a sufficient address.
The addressee has moved without providing a forwarding address.
The item is refused by the addressee.
Please Track Original Tracking Code Sent, Advise Us When Tracking Has Confirmed Returned To Us.
Once Confirmed Returned, Our Customer Service Representatives Will Provide Will You With Either A Store Credit Or Refund For The Price Paid For The Product Minus A 25% Restocking/Administration Fees.
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed.
If your order is returned to one of our warehouses because of a wrongly supplied address, once returned to us and/or if you no longer want a reship we will cancel your order. You will be refunded minus all shipping costs and restocking fees of 25% which include all credit card fees. If you want a re-ship, free shipping the second time your way will be at your own expence. Please order carefully to avoid confusion..
Disclaimer: While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site. We recommend that you do not solely rely on the information presented and that you always read and follow labels, warnings, and directions before using or consuming a product. This product may not be right for you. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. 3xToys assumes no liability for inaccuracies or misstatements about products.
Avis: Bien que nous travaillions à nous assurer que les renseignements relatifs aux produits soient corrects, il arrive parfois que les fabricants modifient leur liste d´ingrédients. L´emballage réel du produit peut contenir plus de renseignement ou des renseignements différents de ceux qui apparaissent sur notre site web. Nous vous recommandons de ne pas vous fier seulement aux renseignements présentés et de toujours lire les étiquettes, les avertissements et les instructions avant d´utiliser ou de consommer un produit. Ce produit peut ne pas vous convenir. Pour des renseignements supplémentaires sur un produit, veuillez communiquer avec le fabricant. Le contenu de ce site est fourni à des fins de référence et ne vise pas à remplacer les conseils d´un médecin, d´un pharmacien ou de tout autre professionnel de la santé reconnu. Vous ne devriez pas utiliser ces renseignements comme outil d´autodiagnostic ou pour le traitement d´un problème de santé ou d´une maladie. Communiquez avec votre fournisseur de soins de santé immédiatement si vous soupçonnez que vous avez un problème médical. 3xToys décline toute responsabilité pour les inexactitudes ou les déclarations erronées relatives aux produits.
3xToys Adult Toys Shop Canada - USA .. Tested .. Trusted .. Proven !
